Shipping Policy
A. Domestic Shipping Services
| Shipping Method | Price Per Item | Additional Item |
|---|---|---|
| Standard Shipping (5–10 business days) | $7.65 | + $0 |
B. International Shipping Services
| Shipping Method | Price Per Item | Additional Item |
|---|---|---|
| International Shipping (10–30 business days) | $9.29 | + $0 |
C. Processing & Shipping Time
Processing Time:
Orders are typically processed within 1-3 business days. Processing may take longer during holidays or peak seasons, so we kindly ask for your patience.
Shipping Time:
- Standard shipping: 5-10 business days.
- International shipping: 10-30 business days.
Delivery times may vary due to customs clearance and holidays.
Note:
The estimated arrival date of your package is calculated as Processing Time + Shipping Time.
Order Tracking:
A tracking code for your order will be sent to your email within 1-5 business days after the order has been shipped.
D. Cancellation Policy
- Shop App purchases: Orders placed through the Shop App are final and cannot be canceled once submitted. All orders are processed immediately to ensure fast fulfillment and shipping. Please double-check all details before placing your order.
- Direct purchases on NezCap.com: Orders placed directly through our website may be canceled within 3 hours of purchase. After this timeframe, your order will be in processing and cannot be stopped.
- Once a tracking number has been issued, the order can no longer be canceled or refunded.
To request a cancellation within the allowed timeframe, please email support@nezcap.com